Privacy Policy

1. Introduction

Welcome to Trig. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our mobile application and tell you about your privacy rights and how the law protects you.

Trig ("we", "us", or "our") operates the Trig mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

2.1 Personal Information

When you register for and use our Service, we may collect the following types of personal information:

• Name and contact information (phone number, email address)
• Profile information (profile picture, user preferences)
• Identity verification documents (for driver verification)
• Vehicle information (for drivers: vehicle type, registration, photos)
• Business registration information (for commercial users)
• Payment information (processed securely through third-party payment providers)

2.2 Location Data

We collect location data to provide our core transportation services, including:

• Real-time location tracking during active rides
• Pickup and drop-off locations
• Route optimization and navigation

You can control location permissions through your device settings. However, disabling location services may limit your ability to use certain features of the Service.

2.3 Usage Data

We may collect information about how the Service is accessed and used, including:

• Device information (device type, operating system, unique device identifiers)
• App usage statistics and interactions
• Ride history and transaction records
• Ratings and reviews
• Support ticket communications

2.4 Camera and Photo Library

We request access to your camera and photo library for the following purposes:

• Taking or uploading photos of identity documents for verification
• Taking or uploading vehicle photos (for drivers)
• Uploading profile pictures
• Taking or uploading business registration documents

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To facilitate transportation and logistics services
• To process payments and transactions
• To verify user identity and prevent fraud
• To provide customer support
• To send notifications about rides, payments, and service updates
• To improve and optimize our Service
• To analyze usage patterns and trends
• To comply with legal obligations
• To enforce our terms and conditions

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

4.1 With Other Users

To facilitate rides, we share necessary information between clients and drivers, such as names, contact information, and location data during active rides.

4.2 With Service Providers

We may employ third-party companies and individuals to facilitate our Service, including:

• Payment processing services (SlickPay)
• Cloud hosting and storage providers (Supabase)
• Mapping and navigation services (Google Maps)
• Push notification services
• Analytics services

4.3 For Legal Reasons

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request that we correct inaccurate information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a structured format
• Objection: You can object to certain processing of your information
• Restriction: You can request that we restrict processing of your information
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

10. Push Notifications

We may send you push notifications regarding ride updates, payment confirmations, and other service-related information. You can disable push notifications at any time through your device settings or within the app settings.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

12. Third-Party Services

Our Service may contain links to third-party services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We strongly advise you to review the privacy policy of every service you visit.

Third-party services we use include:

• Google Maps: For mapping and navigation services
• SlickPay: For payment processing
• Supabase: For backend services and data storage

13. Contact Us

If you have any questions about this privacy policy, please contact us:

14. Consent

By using our Service, you consent to our privacy policy and agree to its terms. If you do not agree with this policy, please do not use our Service.